Getting in Touch
If something on this website looks wrong, outdated or broken, we would like to know. Please use the contact route published on this website. Messages about our content, our pages or our handling of data are all welcome.
Typical Reasons People Contact Us
| Issue | What helps us check it |
|---|---|
| Incorrect licence or company details | A link to the relevant regulator register entry |
| Changed bonus or payment terms | The operator's current terms and the date you checked them |
| Game or provider information | The game title and what its information panel shows |
| Broken links or display problems | The page address, your device and browser |
| Privacy or conflict-of-interest questions | A short description of your concern |
Protect Your Own Information
Please do not send passwords, card or bank details, account screenshots or identity documents. We will never request them, and we cannot use them to help with any casino account or verification.
How Reports Are Handled
Every report is compared with the evidence provided and with primary sources we can review ourselves. Confirmed factual errors are corrected. Points of editorial opinion, such as the weight given to a particular weakness, are considered carefully but may not lead to a change. Because some checks take longer than others, we cannot guarantee a specific response time. The standards we apply are described in our Editorial Policy.
Disputes With a Casino
We are not connected to any operator's systems and cannot influence account decisions. If you are dealing with a delayed withdrawal, a document request, a voided bonus or an account closure, contact the casino directly using the details on its website. Keep the terms that applied, your transaction history and copies of every message, and follow the operator's complaints procedure, including any external dispute route named in its terms.
Need Support Right Now?
This contact route is not an emergency or support service. If gambling is causing harm to you or someone close to you, call the National Gambling Helpline free on 0808 8020 133 or visit GamCare. Further resources are available on our Responsible Gambling page. If someone is in immediate danger, call the emergency services.